Warranty Policy

. Hardware; including Display, Motherboard, Battery, Camera, Keyboard, Speakers, Touchpad, Hard-drive, Wi-Fi, BlueTooth, and Ports.

. Accessories; including Charger, and Charging Cable

. Carry-in support

. Accidental / Physical damage.

. Water / Power Surge damage.

. Hardware; including, Dead Pixels / Bright Spots / Keyboard Lighting.

. Software (including the operating system and any stored data), defects resulting directly from software installation and/or removal, computer virus, virus prevention, and other peripherals.

. Additional hardware or software that has been added to the Covered Equipment by the user after purchase.

. Defects caused by normal wear and tear or otherwise due to normal aging of the product.

. Damage to, or loss of any software or data residing or recorded on the Covered Equipment. Recovery and reinstallation of software programs and user data are not covered under this Plan.

. On-site / Phone support.

. Any loss or damage to the Product resulting from fire or flood, howsoever caused;

. Any loss or damage to the Product resulting from fire and an act of Gold (including without limitation, events such as earthquake, war, invasion, the act of a foreign enemy, hostilities or warlike operations, civil ware, civil commotion); or

. Any loss or damage due to burglary, theft, corrosion, insect infestation, pet damage (unless specifically covered by the Contract), misuse, neglect, and abuse.

. Diagnostic fees might be chargeable if no defect has been found or noted;

. Covered Equipment must be in its "Existing Condition". Existing condition refers to the Covered Equipment's condition as per the point of the sale. The item must be free from any defect, damage, dent, or crack, apart from inherent or stated ones;

. If the condition defers from the existing condition, Playforce reserves the right to reject the Covered Equipment for repair services and terminate the warranty.

. Warranty is void if the warranty sticker is removed or tampered with, loss of receipt, or loss of warranty documentation.

. Warranty is non-transferable/non-refundable. The warranty is valid only for the purchase.

. The return option is available after the Covered Equipment has been inspected on its condition and deemed unrepairable by Playforce. All faulty/defect Covered Equipment must first undergo inspection, followed by repair services by Playforce.

. Playforce will evaluate and determine if the covered equipment meets the criteria for the refund. If the criteria are met, a refund option will be available for the customer. The covered equipment will be returned to Playforce upon refunding the customer. Should there be any dispute, Playforce's decision will be final.

. Brand new products are covered under the manufacturer's warranty and not eligible for returns or refunds. If there is any issue(s) with the product, the customer should contact the manufacturer directly for warranty support.

. For the used product, the returned item(s) must be in its existing condition and with original packaging, tags, and tickets. If the condition defers from its existing condition, the refund will not be approved.

. In the event that a refund has been approved, 100 percent of the purchase price of the Covered Equipment will be refunded using the same payment method, minus the costs of shipping/delivery charges, bank transaction fees charges, credit card transaction fees of 3.4 percent, and restocking fees of 5 percent.

. Back-up software and data residing on the covered equipment. Playforce may reinstall the covered equipment's original software configuration and subsequent update releases while performing service, which will result in the deletion of all software and data that resided on the covered equipment before service.

. Provide information about the symptoms and causes of the issues with the Covered Equipment

. Playforce will not cover any direct or indirect loss or injury to a person or loss or damage to property or any incidental, contingent, special, or consequential damages including, but not limited to, losses incurred due to any delay in rendering any services related to this Contract and/or loss of use during the period that the Covered Equipment is at an authorised servicer and/or while awaiting replacement parts, even if the customer might have informed us of the possibility of such loss or damage.

. The Contract will terminate if any of the following events occur; upon expiry of the term of the Contract; or when the customer have relocated overseas or is no longer residing in Singapore.